Privacy Policy

1. Information we collect

We collect personal information you provide when submitting an enquiry or quote request through our website, including your name, business name, phone number, email address, and details about your business needs. We do not collect sensitive personal information.

2. How we use your information

We use your information solely to respond to your enquiry, deliver services you have engaged us for, send invoices and receipts, and provide monthly reporting related to your website. We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Third-party tools and platforms

Our website and client websites are built and hosted using Readdy (readdy.ai), operated by Interactive Link Pte. Ltd, Singapore. Readdy's own Privacy Policy applies to data processed through their platform and can be viewed at readdy.ai/privacy-policy. We encourage you to review their policy.

Payment processing is handled by Stripe, Inc. Stripe's Privacy Policy applies to all payment transactions and can be viewed at stripe.com/au/privacy. Twelve Bar Digital does not store your payment card details.

We may also use Google Analytics to understand how visitors use our website. Google Analytics collects anonymised usage data. You can opt out via your browser settings or the Google Analytics opt-out tool.

4. Use of artificial intelligence

We use AI-assisted tools including Readdy to generate website designs and content on behalf of clients. Prompts provided to these tools may include business details such as your business name, services, and location. We do not input sensitive personal information into AI tools. AI-generated content is reviewed and customised before use.

5. Data storage and security

Personal information you provide via our contact form is stored securely within Readdy's platform infrastructure. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. However, no data transmission over the internet is entirely secure and we cannot guarantee absolute security.

6. Access and correction

You have the right to request access to or correction of any personal information we hold about you. To make a request contact us at hello@twelvebardigital.com.au and we will respond within a reasonable timeframe.

7. Cookies

Our website may use cookies to improve your browsing experience. You can disable cookies through your browser settings, though this may affect some functionality.

8. Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

9. Contact